What is automatic delivery? We calculate your oil consumption based on your
historical usage and the average daily
temperature to calculate heating degree days. We use these two factors to
estimate your consumption and schedule
your delivery.
What is will call delivery? Will call delivery is a delivery of oil that the
customer initiates. We recommend that you call
24 to 48 hours before you would like your delivery to be made. Also don't
wait to your tank is empty. Running your tank
to empty could cause problems with your heating system.
If I am a will call customer, when should I call for a delivery? The best
time to call is when your tank is between 1/4
and 1/2. Even on the coldest of days a 1/4 tank should last two to three
days. We usually only need 24 hours notice to
make a delivery and to avoid a delivery charge.
Do you offer same day delivery? We are happy to accommodate a same day
delivery however we need to charge
for this service. The reason for the charge is to cover the cost of
re-routing the delivery truck to make the delivery.
What are price protection plans? We offer a pre-pay program which allows you
to lock the cost of your heating
oil based on the number of gallons you pre-purchase. We usually offer this
plan in early spring. We also offer a price
cap program which allows you to protect against the price of your heating
oil exceeding a certain ceiling.
How do you determine my budget amount? We estimate your total usage for the
heating season and multiply that
by an estimated average price for heating oil and spread that cost over 10
months. For example if we assume you use
1000 gallons and the average price is anticipated to be 2.50 per gallon your
total cost for the season is $2,500. We then
divide this amount by 10 making your monthly payment $250 per month. The
budget payments begin in July and ends
in April.
What should I do if I don't have heat or hot water? Your are always
encouraged to call us to schedule a service
technician to visit your home, but we have listed some common things to
check before you call.
Step One - First check to see if the emergency shut off switch to your
heating system was turned off in error. Most
homes have a red plated switch that is located in a hall near your system. Step Two - If this switch is on check to see
that you have oil. Your oil tank gauge should be above the empty mark. If
there is oil most furnaces or boilers have
reset button on them. Step Three - If you can locate the reset button
attempt starting your system that way.
If your system still won't start, please call us so we can send a technician
out to troubleshoot your system. |
